CAREER BUILDER - ON CRI
作者：潘瑞宝 Robert Parkinson 处理员工离职对于许多HR经理人来说本来就是一件有些伤脑筋的事情，对于普通员工离职HR并不会表现得那么“压力山大”，然而当几个核心管理员工同时提出离职请求时，不仅HR会忧心忡忡，事态之严重也会让公司高层饱尝雪上加霜的滋味。其实，高级人才流失会是各大公司运营的一个难题，招来千里马容易，但留不住千里马的案例也比比皆是。在过去5年中，脸书，亚马逊，谷歌，惠普，阿里巴巴，HTC等知名公司都曾上演了一幕幕高管离职剧，因此高级人才流失问题的不容小觑。各界HR经理人们通常会把焦点放在如何留住人才，但是我不得不说无论一个企业在人才保留上做得多么出色，将人才流动率降至零也是非常不现实的。如果HR经理人们最终没能留住核心员工，那么不如把重点放在如何妥善处理与离职员工的关系上吧！如果这些离开的员工在最后一刻还能认可公司，为公司树立良好的口碑也不是没有可能，甚至未来他们还想再回到公司。为了帮助HR经理人们更好地处理这个问题，我会详细分析是否应该欢迎想要回头的老员工！ 回答这个问题并不是一个“可以”或者“不可以”就可以帮助HR的。要判断接受或者不接受“回头马”，HR们必须先挖掘出员工之前离职的深层原因。首先，如果员工告诉HR的离职原因是因为公司糟糕的企业文化、组织结构，或者过多加班，那么你们的谈话千万不能就此打住，因为这些理由太过笼统。一定要继续提出具体的问题，甚至给出问题答案的具体选项，就像剥洋葱似的一层层揭开员工离职的根本原因。举个很有代表性的例子，很多员工在离职时都会提出公司文化并不适合自己。此时，HR应该继续追问员工是整体的管理风格出了问题，还是公司的某一具体价值观没有得到他的认可。此外我建议对于高层管理人员，离职面谈作为一个必要的正式环节最好由第三方完成，这样雇主才能得到更加准确的反馈。 在处理离职的过程中，HR应该清楚地认识到找出员工离职真实原因的重要意义，不仅仅是例行公事，更在于帮助公司迅速成长。另外，在谈话中，HR可以对离职员工的价值做出评估。如果一个员工是因为个人绩效不达标而辞职（这是常见情况），那么公司以后未必会欢迎他回来。但是，假如他是因为公司现存问题而不得不离职呢？企业应该充分考虑到各层员工对自身状况的反馈。不过，言归正传，前员工想“回头”，这个重要的问题该怎样处理呢？ 其实，一句有趣的中国俗语引发了我对员工离职的重新思考。在中国文化中大家相信“浪子回头金不换”的说法，形容那些过去犯错的年轻人现在想改过自新。这句话放在“回头马”问题上看，有些员工发现之前离开老雇主是个错误的决定，而现在真的很想回来工作，那么HR主管该再给他们一次机会吗？虽然一般来讲，有过离职经历的员工忠诚度多少打了折扣，但HR们再向他们伸出一次“橄榄枝”也不会吃亏。我这里有几个简单的小贴士，供HR们在做决定时参考。 首先，不管回头员工和老同事关系如何，人事经理都需要确保安排一个正式的面试。不论这匹“回头马”属于哪个层次的人才，这个面试都是非常重要的，因为它是找出之前差错的关键，今后可以避免。别以为在咖啡吧聊个天就算是面试了！如果你真心希望老员工严肃对待重回公司的问题，首先作为HR就应该严肃对待面试。不过，等时机成熟，再向老员工招手也可以实现双赢的效果：这些人可能改变了，成熟了，或者积累了宝贵的经验，可为公司所用。发现“回头马”现在的价值究竟几何，取决于人事经理的面试方式，以及提问题的深度。 接下来，另一个必要步骤就是考验回头员工的忠诚度。虽然这是一个敏感话题，但如果你考虑聘回这位员工，你有信心他不会“重蹈覆辙”吗？心理学和“后车之鉴”告诉我们，人总是倾向于“重蹈覆辙”，在很多方面都是如此，工作上也不例外。从公司辞职一次，离开第二次也不是没有可能。通过考查“回头马”对忠诚度问题的反应，HR们能够更好地做出判断。 第三，我强烈建议企业应该多了解离职员工想被聘回的原因。在纵观整个行业情况之后，一些员工会自然而然地将新老雇主进行对比。一旦感觉新公司不如以前舒服，他们便会询问旧主，看看能否回归。于是，问题来了：他们回来的目的是享福还是奋斗呢？ 最后，公司应该询问离职员工如果返回是抱着怎样的期待。在这里，我并不是在谈薪水问题，而是指应该问员工希望能在公司做些什么。举个例子，谷歌一位高级研究员2010年离职去腾讯当了副总裁，然而不到两年他决定重返老东家，并又被任命为谷歌的中国总工程师。如果离职员工希望在公司未来发展中接受更多考验，那我们为什么不能再次聘用呢？ 不论何时，如果有员工说想见你并递上辞呈，不要惊慌，静下心来并妥善处理此事是非常重要的。一个很有用的办法是请该员工及其直线经理一起来个座谈。你大可不必对这个想离职员工提出的理由冷嘲热讽，或者态度倨傲。HR经理要坚持尊重并公正地对待员工，尤其应该与高层管理或总监级别的员工保持联系。也许有一天，他们在“外面”漂累了，来找从前的HR想回到老“港湾”的可能性还是很大的。 我希望那句中国老话和我的建议能够帮助HR经理们挑选出真正适合公司的人才。最后我还有一个想法，如果有员工想离职，请注意做到“对事不对人”：你没必要向你的部门或业务提出过多质疑，因为通常离职原因（如配偶搬迁等）与公司关系不大，再说总忧心忡忡也不利健康嘛！ （原文链接，请点击）
News
Think Before You Resign
- Tuesday, 16 September 2014 01:35
Think Before You Resign By Robert Parkinson, CEO & Founder of RMG When you get an offer letter from a promising company, don’t be too excited even if you are desperate to join them. Some people are so impulsive that they cannot help sending unprepared resignation letters to the HR department at the very moment of an offer from someone else. People think that they are doing the right thing by finishing their current job immediately because they hope to join the new company as soon as possible. However, during the hasty resignation process, people sometimes make mistakes that might ruin everything they have worked on in their original company. This may mean that when it is time to check newcomers’ references, it might be difficult for old colleagues and managers to speak in their favor. It is incredibly important to […]
Do you welcome resigned employees’ re-join?
- Thursday, 11 September 2014 07:32
Do you welcome resigned employees’ re-join? By Robert Parkinson Dealing with employee resignation can be quite a nerve-wracking problem for HR professionals in general. In particular, when several employees in the core management team ask to quit during the same period, the employee turnover issue rubs salt into the companies’ wound, and it can risk throwing the companies mission and direction off-balance. Living examples in the past five years from Facebook, Amazon, Google, HP, Alibaba, HTC, and other companies have all proved the seriousness of senior level employees’ turnover. Then the discussion of employee retention becomes the focus in the human resources field. However, no matter how well companies perform at employee retention, zero turnovers cannot be guaranteed (nor are […]
Chinese foods I can’t stomach
- Tuesday, 09 September 2014 07:12
Chinese foods I can’t stomach By Robert Parkinson, CEO and Founder of RMG Selection There is a popular idiom in Chinese, min yi shi wei tian, which can be roughly translated as “for the people, food is everything.” After watching two seasons of the CCTV documentary A Bite of China, which tantalizingly reveals the breadth and depth of China’s food culture, I am inclined to believe it. The show made me think back to my own early food explorations in Beijing. At the time, I was intrigued about Chinese dishes that might be considered novel, distinct, odd or even disgusting from a Western culinary perspective. I loved most of the things that I tried – zongzi (glutinous rice wrapped […]
Colleague learning doesn’t mean career earning
- Friday, 29 August 2014 03:48
With it becoming more common for job seekers to take positions unrelated to their college majors, both students and graduates are taking advantage of on-the-job training, internships and their minor degrees in order to get ahead in the workplace. And many are finding following an alternative career path can be just as fun and rewarding with the right attitude and preparation. DETOURIST After struggling to find a suitable job as a law graduate from China University of Political Science and Law in 2012, Yue Feng, 24, took a job as an online editor at a Beijing-based automotive website. “At first I thought of it as a temporary job while I continued searching for a career in law,” said Yue. […]
How to handle interview traps with aplomb
- Wednesday, 27 August 2014 05:27
How to handle interview traps with aplomb By HE DAN Editor’s note: Robert Parkinson, CEO and founder of the international recruitment group RMG Selection, shares his experience with job candidates for multinational companies in dealing with interview traps. What is your expected salary? There is no right number as far as the human resources department is concerned. You will appear too arrogant if you pitch the number too high, or lacking in confidence if it is too low. A better way is to avoid salary figures and concentrate on what you can contribute to the business. This approach will show that you are serious and the figure offered by the HR department will not disappoint you. What is your biggest […]
Foreign-invested companies losing luster
- Monday, 25 August 2014 07:38
Sun Huijuan, Principle Consultant of RMG Selection, was interviewed by China Daily to analyze the situation of foreign-invested companies in Chinese job market. Foreign-invested companies losing luster By Luo Wangshu and He Dan (China Daily) A 30-year-old junior researcher at Procter & Gamble is unsure whether to stay with the company. “I get paid well here, but it’s hard to see my future in a creative way,” said the researcher, who did not want his name used. He earned his doctoral degree in the United States in 2012 and joined P&G immediately. But he doesn’t enjoy the work. “I am looking for more challenging and creative work,” he said. He is applying for jobs with private companies and is looking […]
Education Today – Do you still remember your first job?
- Tuesday, 19 August 2014 07:40
With the results of RMG first Mini survey ‘Your first job’, Principal consultant of RMG Selection Amanda Ma on CRI talking about first job. Do you still remember your first job? About 70% of people can get their first jobs before graduation while people keep talking about how tough the job market is. Listen and learn more professional advice from RMG! 罗迈国际首席顾问Amanda Ma带着罗迈第一期15秒小调查你的第一份工作最新调查结果做客中国国际广播电台！你是否还记得你的第一份工作呢？人人都说毕业生就业市场压力山大，但调查结果显示70%的毕业生都在毕业前顺利结果工作问题！了解更多职场圣经，速速收听小罗专业顾问的专业建议与指导吧！ To listen to the original radio show: http://english.cri.cn/7146/2014/08/18/2203s840729.htm
Media Selection 2013-2014
- Tuesday, 19 August 2014 07:00
To read the complete file, please click: RMG Media selection 2013-2014