Tag Archives: Employee Satisfaction

Team Building and Outward Bound Activities

Team building and Outward Bound

Entrepreneurs like talking about the significance of team spirit in developing businesses. Expressions such as 10*10>100 and Together Everyone Achieves More are common in a great many management books. However, my question is how can managers expect positive results to improve by a factor of 10 from a team of 10 employees? The widely-known answer is that employers who hire 10 people for a team have to get them to work together effectively. Unfortunately, some managers find fostering team collaboration fairly difficult. If a team meal is the beginning, what more can managers do to bind the team together? To answer the question, I would like to share some interesting outdoor activities that are helpful for team building.

Outward Bound activities help to bind individuals into a cohesive team. Originating in Europe, these activities have become more and more popular in China in recent years, and are part of many Chinese companies’ team building strategies. So what is Outward Bound and how can it help increase team cohesion?

In fact, Outward Bound is less common in European countries than scouting which is a popular activity among children. Many parents send their children to summer and winter scouting camps where children can learn not only survival skills but also the importance of team effort. Some people think that Outward Bound training is simply an activity for the young. However, from a team management perspective, Outward Bound experiences are exactly what a lot of employees need to learn about being part of a team. So I would like to move on to the benefits of Outward Bound and how the activity is helpful to increase team collaboration.

Outward Bound training facilitates individual and social development through experiential learning in the outdoors. It comes from the experience during the Second World War. Lawrence Holt, partner of a large merchant shipping enterprise, thought that the deaths of thousands of sailors in the Battle of the Atlantic were partly caused by the faulty training provided. So, together with Kurt Hahn, he planned to start a new type of one-month training to help young British sailors develop physical fitness, enterprise, tenacity and compassion. Later on, this training program was officially named as Outward Bound. Since 1941, the training has evolved but never departed from the original concept of an intense experience surmounting challenges in a natural setting, through which individuals can foster personal growth and social skills by taking challenging expeditions in outdoor activities.

In this regard, let me talk about strengths of Outward Bound in team building. The first strength I would say is that certain training programs are very helpful in breaking down the Silo Mentality among people and business units. The Silo Mentality is one of the biggest obstacles for a lot of senior managers in team building. Let me take one of my interview experiences with a sales candidate as an example. A few months ago, a passionate and aggressive girl sent me a message on LinkedIn. She expressed great interest in recruitment and asked for an interview opportunity. I forwarded the message to my colleagues who arranged the interview process. During the interview, she impressed me with her strong and aggressive sales skills.

However nothing emerged about her performance as part of a team. As she described how brutal and ruthless internal competition from her sales workmates was, I thought how unfortunate she was to work in such an isolated position, a Silo.

Many sales executives admit that they find it difficult to trust colleagues because of the competitive nature of the work. They are afraid that if they share key data and information, others might run ahead of them. If this is the case in your current company or team, it will really help to break barriers down by using an outdoor training provider. Training programs like Power of Life and Death, Pathfinder, and Counter Strike can be customized for each team.

Once the Silo Mentality is resolved, we can talk about how to enhance teamwork. Every organization wants employees to work as a team to achieve the best possible solution. However, just enforcing the notion on employees will not bring results. Employees have to be encouraged to see the results that teamwork can bring to them, which is the second strength of Outward Bound. In this regard, I would like to recommend a very good training program for people to experience the importance of working together. The program is called Wilderness Survival. In this program, a group of people have to find their own way to survive on a wild island for two to three days with limited resources. The program is an effective way to develop employees’ practical skills such as interpersonal communication, coordination, wilderness survival etc. There will be several tasks pre-set for employees. For instance, they need to find food and cook meals for themselves. This sometimes shows that elite employees who are good at daily work cannot be good at everything. To eat properly they must l earn to work with colleagues who know about cooking and food ingredients. People may also be required to walk along trails, through snow, forests, rushing or narrow rivers, stormy seas or choppy lakes. Such scenarios can be the worst situation that they have ever faced. Walking alone can be dangerous, if they can rope themselves, they can surmount hazards together. It is exactly the same in business: each business unit has its own uniqueness and advantages, but it cannot provide excellence with every product. To achieve profits, members of business units could and should learn from the strong points of others to offset their own weaknesses.

The third strength of Outward Bound is that it is a good way to create a company culture of team-work. According to the latest marketing survey conducted by RMG Selection, employees can be moulded into a team by organized fun-time with work colleagues. Team-based outdoor activities may play an important part in the development of harmony in the working atmosphere. They encourage mutual support and break down barriers to communication. A culture of teamwork can be very strong in small and medium sized companies. An employer can organize a fancy dress party in a pub or club, which is fun for some young employees. However, there can be more to talk about in outdoor activities where people experience exciting games that may involve uncertain outcomes. The physical, mental and social challenges that employees deal with together will become part of the team and company culture.

Outward Bound training programs are tough team-building activities, but they are an effective way to help employees deal with challenges in work and life. This might be the season for your company’s regular snowboarding event, but why not try something different this year? Maybe your employees will gain more than fun this time!

The author is Robert Parkinson, CEO & Founder of RMG Selection, a leading recruitment firm in Asia

Read the original article on Business Tianjin: btianjin.cn/150308

Make it FUN in 2015

February 2015

If you find employees are working listlessly in the beginning of the New Year, instead of snapping at them to work hard you had better find out the real motivator to them. According to the latest employee enjoyment level survey conducted by RMG Selection, a positive and healthy working environment has become the primary factor that can guarantee employees’ enjoyment at work. There is no surprise that working atmosphere already outranked the position of benefits welfare and incentives in the fun factor list. In the Talent Flow Survey 2013 (TFS2), another annual talent report conducted by RMG, the importance of benefits and incentives are in the first place of employee’s consideration. Therefore, it is time for employers and HR managers to think about how to improve the fun side of work.

There are a lot of people talking about how to help employees have fun at work. It is so important to talk about fun at work is simply because most of us spend more than ten hours in the office. Based on the latest survey result, 31.6 percent of participants’ fun time at work is about two to four hours. To bring that to the next level, employers should specifically work on improving the working atmosphere. To achieve this, we must figure out what are specific work are included in improving working atmosphere. In this regard, I would like to share a few tips.

First of all, nothing is of enjoyment and satisfaction if it is in an awful mess. Imagine you are working in an office with filthy carpets, stripped wall skin, dusty window-blinds, withered plants and flowers, scattered files and paper on tables and chairs every day. Are you going to enjoy yourself in such an environment? The answer is obvious for most people. Everyone likes a clean and tidy working place. A bad physical working environment often exerts negative influence on employees’ mood work, which make it absolutely not fun to be at work. One of my favorite emails is the regular tidy day email from the administration. In my company, a biweekly office cleaning day is a whole company “event”. While sorting out documents and cleaning table, employees talk and laugh with one another. If they enjoy working for a tidy office, I do not see why you should not you plan and organize it?

The second suggestion on improving the company atmosphere is to ask each team leader to hold regular team lunches. Due to the different job content, not all employees in a team have quality time to talk and share opinions together. By organizing a weekly or bi-weekly team lunch, preferably set the time on Friday when everyone is a bit relaxed, team leaders can help enhance the chemistry among all team members. Atmosphere is not just about the physical working environment. The people who they work with matter, too. However, the concern to employers might be the cost, in fact I suggest employers not to make the team lunch a paid-by-company meal. It is alright to make it a go Dutch meal for employees. By suggesting privately to all team leaders that they can have better team work if they try regular team lunch, they will organize and summon team members for the sake of the team.

Another piece of advice is to take care of employees’ birthday. Birthday is a very important moment to every individual. There is not much real care for employees if the birthday celebration is only prepared for the big boss. It does not take ages to prepare for a birthday celebration. Send birthday wishes and order birthday cakes are both simple ways to help employees enjoy working in a company. In some companies, I heard employees are given some money or shopping coupons as birthday gifts from the company. Money can be a gift if the operation cost allows the company to do so, but it is absolutely not the best gift in the world. To make a birthday celebration more effective than ritual, beautiful flowers or bottles of champagne might be better choices.

My fourth suggestion for employers to think about is to set up a board on the wall for employees to share their “big moments” in life. I know this might sound a bit personally, but the impact of such board cannot be underestimated. Some employees do not feel interesting at work, probably because there is not much to talk with other colleagues. However, the situation can be changed with a public show-board. For instance, by inviting employees to share family photos to win a family dinner in a decent restaurant, you will get employees who are active and interested in this. You can select the funny and nice photos to post them on the board. The next day when employees see a board that is full of interesting pictures, what do you think they will do? They will laugh and talk with each other! To give you a specific example, if you post photo of an employee with her cute baby girl in a nice park, others who are parents might want to chat with her about babies during breaks. The set-up of the board is an icebreaker. This is particularly useful for large size companies.

The fifth tip on improving working atmosphere is to engage employees in meaningful and positive team building events. Instead of organizing a dinner party or a club night, I suggest employers should try some “healthy events. I mean team building events where employees can experience something useful for work and they can have fun at the same time. An outdoor development training program or a room escape can be very helpful for employees to understand teamwork and cooperation. By organizing such outing activities, the chemistry among all team members will certainly be in a positive vibe.

The final piece has something to do with the end of the year meeting. A lot of companies give out small gifts to employees. The specific gift you pick shall be very meaningful for every employee. If it is just a random notebook from a stationary shop, nobody will be impressed by that. However, if it is something interesting and closely related to the company culture, I suppose most employees will enjoy the gift. For instance, I once learnt an interesting annual gift from a friend who works in a gaming company. The company made a very good game about fish in that year. To remind everyone of what they had gone through that year, they received the company-designed fish cushions (fish from the game) with each employee’s work span in the company. My friend still has that fish in his house. To give you another example from my company’s annual meeting, this year we gave a self-designed calendar with photos of every team and outing events. The purpose, of course, is to remind every colleague the fun moment in the company. Before summary 2014 with your personal opinions, ask from a receptionist to a regional manager about how they think of the working atmosphere in the company. Once you figure what are the satisfied and unsatisfied parts, it is not so difficult to make a working atmosphere improving plan in 2015!

The author is Robert Parkinson, CEO & Founder of RMG Selection, a leading recruitment firm in Asia. 

Read the original article here : btianjin.cn/150207

How Can I Increase Employees’ Efficiency?

January 2015

 

From an employer’s perspective, the incentive of an outstanding performance review has the potential to motivate. On the other hand, some employers use the other side of the coin-punishment. Unfortunately this usually yields poor results, and if you are about to disappoint and demotivate employees by decreasing salaries or berating them, I suggest you reconsider.

Let me start with a question for employers. Have you listened to employees who give reasons or excuses for not finishing their work properly? Most employers reply with a positive answer. However, by “listen” what I mean is not that you are taking phone calls, reading emails, or dealing with other work at the same time. We are talking about a serious performance review, and without contributing time and effort to employees, employers can hardly help them.

There are generally two types of employees who have difficulty in reaching a key performance index. The first has lazy genes coded into his DNA, while the other is the kind who is generally not clear about how to efficiently and effectively finish tasks at work. With my experience in meeting thousands of candidates and interviewees, the majority of employees belong to this second class. Employees in this group might think that they know how to finish their work properly, but in fact, they simply do not know any better or efficient ways to finish tasks. When you discover employees cannot reach targets due to a lack of efficiency, it is not too late to help solve the problem with employees, and I have summarized five typical flaws regarding employees’ daily working habits.

Difficulties in task arrangement

It is often the case that employees are assigned with many tasks at the beginning of the week. Some employees are well regulated in arranging assignments. However, a large number of employees have no clue which task they should start with. In this regard, it is important to introduce employees to the Pareto Principle, which is widely known as the Principle of 80/20. Ask employees to highlight those 20% of tasks which will be the most effective. Instead of directly telling employees which tasks to do, help them think for themselves. Management experience tells us people who focus on the 20% end up with much more efficient results compared to those who randomly start working.

Problems in time management

The second problem lies in time management, which is closely related to the first problem. A lot of employees have difficulty in arranging their time and workload because they do not fully understand urgency and importance. It is possible employees cannot differentiate which tasks are important and worthy of their time. Helping employees see how they spend their time and which tasks are worth spending time on will help them become more efficient.

Afternoon Farmers

Another common problem is that of “afternoon farmers”, which represents those who have difficulty in overcoming procrastination. Employers might need to be extra careful with this type of employee, as chronic time-wasters may be more trouble than they’re worth and need termination. On the other hand, if you simply find employees are addicted to social media during work hours, as many young people are, then simply communicating expectations with them can often solve the problem.

Thinking about tasks over and over again

“If in doubt, send it out” is a popular saying among employees in my company. I believe in the recruitment business it works well to send out candidate resumes, even when there are concerns or doubts, as opposed to wrestling with one resume for hours on end. We have limited time at work. Spending three hours thinking about various possibilities does not yield efficiency or results. When faced with a troublesome task, the key to the solution is quick action.

Stubborn about theirideas”

The last problem generally exists among young people. Inspired by the“exciting” and “legendary” stories of Bill Gates, Mark Zuckerburg, Steve Jobs, Jack Ma and so forth, many seem to misunderstand these pioneers’ sense of creation and innovation. Some even bring this type of spirit to their own work. Some young employees cannot get along well with other team members. Others are rather difficult because they do not listen to the experiences of their managers. Employers with entrepreneurial spirits like employees with creativity and innovation, but not those with stubborn attitudes. But try putting yourself in these young employees’ shoes. Often you can win sincere admiration and respect from them and then they are the most easy-to-manage employees in the company. There are any number of reasons for a poor performance review. In short, before getting angry with inefficient employees, you should look to discover the reasons behind this inefficiency. Helping employees is much more appreciated than criticizing or screaming at them.

The author is Robert Parkinson, CEO & Founder of RMG

Read the orginal article:btianjin.cn/150107

The Newbies Complain So Much

Rober Parkinson, the founder and CEO of RMG Selection has been invited by EASY fm to attended the RoundTable to talk about The Newbies Complain So Much by CRIezfm.
Topic1 Skilled Labor Jobs VS White Collar Jobs It seems that China has entered the skilled worker era. Recently there’ve been numerous reports that seem to suggest that skilled workers earn more than white collar workers. A typical construction worker in China is earning more than 10,000RMB a month which is higher than many white collar jobs whose monthly salary is 6,000RMB a month in average. What exactly does the word skill workers encompass? Is there a talent shortage for these occupations? Topic2 New Employee Satisfaction Renren.com released a report on new employee satisfaction, which shows that these newbies only have 24.68% satisfaction rate about their starting salaries. 30% think they’re earning less than people in starting positions in other companies of the same industry. Why are they not satisfied? Have slowing economy and inflation result in decreasing salaries? Or is it normal for new employees to complain about salary? Topic3 Taobao Art Auction Buying clothes or electronic products online is no longer news. But have you ever tried bidding for art works online? Both domestic and international auction houses have held online auctions of artworks in recent weeks. Debates on the advantages and disadvantages of this form of auctioning are heating up. Is it getting more popularity? Topic4 SF Express Uses Drones A Dongguan netizen said on his microblog that he saw a UFO on his way home and later discovered that was drone aircraft operated by S.F. Express, a major Chinese express delivery company. S.F. Express later admitted to the media that it is experimenting using drones to deliver packages to customers in remote areas in the future, but so far the drone is only for use within the company and will not have direct contact with customers. Is it for everyone? Topic5 Social Commerce App When girls buy pretty things, many of them like to show off to their friends. This is how social commerce works. Vancl Star has been around as a web app for a while, and this weekend launched as a mobile app for Android, with an iOS version in the works. Is it a good idea to mix social media with e-commerce? – See more at: http://english.cri.cn/4926/2013/09/06/1561s786332.htm  

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