External Job Description* :

• Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• Determines and develops approaches to assignments
• Leads field services and support projects requiring coordination with other functions, customers
• Solves a broad range of hardware and/ or software problems of varying scope and complexity

 

External Qualifications* :

Bachelors or Master Degree or University Degree or equivalent

 

Minimum of 4 years relevant experience, with typically 5 to 8 years.

 

Agilent is an equal opportunity employer.

Job Type* : Experienced